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[NutCracker]

Is there any O/S named VRU?
Does it have anything to do with mainframes?

[superk]

Many of the Voice Response Unit (VRU) systems interface with a mainframe, usually via a CICS transaction.

[NutCracker]

Thanks for the preliminary info on VRU
Could you direct me to any URL or any other sort of information that I could look into for more enlightenment?

[kolusu]

Nutcracker,

VRU = Voice Response Unit

Hardware or software, or both, that fields incoming calls by playing one or more prerecorded messages. The messages may require the caller to provide additional information by pressing buttons on a touch-tone telephone keypad. The sequence of messages played may be determined dynamically by this additional input.

Check these links

VOICE RESPONSE (VRU/IVR)

Active Voice www.activevoice.com

Applied Voice Technology www.appliedvoice.com

Aspect/VoiceTek www.aspect.com

Brite www.brite.com

Centigram www.centigram.com

Computer Communications Specialists www.ccsivr.com

Edify www.edify.com

IBM www.ibm.com/services/crs

Interalia www.interalia.com

InterVoice www.intervoice.com

Lucent Technologies www.lucent.com

Periphonics www.peri.com

Syntellect www.syntellect.com

Virtual Hold Technology www.virtualhold.com

Hope this helps...

Cheers

Kolusu
_________________
Kolusu
www.linkedin.com/in/kolusu

[superk]

I don't. The Telecomm world is a bit outside of my realm.

Logically, I would think that you would find information from the websites of the manufacturers of such equipment, who are probably the big players in the world of Telecomm (Periphonics, Lucent, MCI, Cicso, etc.). Maybe even IBM.